FAQ
Choosing your layers
How do I choose a size?
Read the sizing notes on the individual product page before ordering. Fit varies by style. Choose from the available S, M, L and XL options and contact customer care if you need help choosing a size.
How do I choose a color?
Select a color and size from the product options. Screens and lighting can affect how a color appears, so use the product photographs and description together.
Where can I find garment details?
Open Description on the product page for the style’s features and sizing notes.
Orders and customer care
How can I contact Grayson Wells?
Email support@graysonwells.com. Customer care hours are Monday–Friday, 9:00 AM–5:00 PM Eastern Time. Include your order number for an order enquiry.
How do I request help with an item?
Send your order number, the item name and a description of the issue to customer care. Include clear photographs when they help explain a product concern.
Should I send a return to the business contact address?
Contact customer care for return instructions before sending any item. A business contact address is not automatically a return destination.
What should I do if tracking raises a concern?
Contact customer care with your order number and the tracking information so the shipment can be investigated.
Shipping and returns
Where do you ship?
We ship to the United States and Canada. Standard Shipping with Tracking costs $4.99 USD per order to the United States and Canada. All orders ship with tracking. When your order is dispatched, we send a shipping confirmation email with your tracking details. You can also use Track Order on our website to follow your parcel.
How long does delivery take?
Processing takes 1 to 2 business days, followed by 6 to 8 business days in transit. Total estimated delivery is 7 to 10 business days from the day you place your order. Processing runs Monday to Friday, excluding public holidays. See our Shipping Policy for full details.
How long do I have to request a return?
You have 30 calendar days from delivery to request a return. Contact customer care before sending any item so we can provide return instructions.
When will my refund be issued?
Refunds for accepted returns are issued to your original payment method within 2 business days of receiving your returned item. Your payment provider determines when the refund appears in your account. See our Return and Refund Policy for full details.