Refund policy

We want you to be happy with your order from Grayson Wells. If something isn't right, here's how returns and refunds work.

Return window

You have 30 calendar days from the day your order is delivered to request a return. This change-of-mind window does not limit rights you may have for faulty goods under applicable law.

Condition of returned items

Items must be unworn, unwashed and in their original condition, with all tags attached and the original packaging. Items damaged after delivery are not eligible for change-of-mind returns.

How to start a return

Email us at support@graysonwells.com with your order number and the item or items you'd like to return. We'll reply with return instructions and the correct return address.

Contact customer care before sending any item. Use only the return address provided in your return instructions; the business contact address is not automatically the return destination.

Return shipping costs

For change-of-mind returns, you pay return postage. For confirmed faulty, damaged or incorrect items, we cover reasonable return postage. There are no restocking fees.

Faulty, damaged, or incorrect items

If your order arrives faulty, damaged, or not what you ordered, email us within 30 calendar days of delivery with your order number and a photo of the issue. We'll arrange a replacement or a full refund, including any return shipping, at no cost to you.

Refunds

Once we receive and inspect your return, we'll email to confirm whether it's approved. Refunds for accepted returns are issued within 2 business days of receiving your returned item to your original payment method.

This deadline means the refund is issued to your original payment method. The time until it appears in your account depends on your payment provider.

Non-returnable items

Gift cards and items clearly marked as non-returnable before purchase are excluded from change-of-mind returns. This does not affect applicable rights for faulty or incorrect goods.

Exchanges

We do not offer direct exchanges. Request an eligible return for a refund and place a new order for the replacement item.

Contact us

support@graysonwells.com. Monday to Friday, 9:00 AM to 5:00 PM Eastern Time.

Business address: 2748 Hanover Street, New York, NY 10016, United States

Last updated: 2026-10-01